Why Is My Internet So Slow?

Video Why is my Internet so badKerdkanno / Shutterstock There are many reasons why your Internet connection might be slow. It could be an issue with your modem or router, the Wi-Fi signal, the signal strength on the cable, devices on your network that are saturated with bandwidth, or even a slow DNS server. These troubleshooting steps will help you determine the cause.

Narrow down the problem with multiple sites and devices


If the speed test results confirm your Internet is slow, you should try connecting to multiple websites and using multiple devices in your home if your Internet connection is slow. If the slowdown is only for one site, it’s probably the site’s problem — not your internet. There’s really nothing you can do but wait for the people in charge of the site to fix it. Does the slowness only happen on one computer or all your devices? If it’s just one computer, you know the solution may lie there. You may just have to restart your computer, or you may need to perform a malware scan with your favorite anti-virus software to check that everything is fine. If the slowdown occurs on multiple devices—multiple computers, or your computer and phone, for example—it’s almost certainly a network issue and you’ll have to get into your router.

Test your speed and compare it with your plan

Internet speed test resultsRELATED: How to check your Internet connection or mobile data speedBefore completing a bunch of troubleshooting, it’s a good idea to run a speed test using a site like topqa.info to see how well it actually performs. Be sure to stop any downloads, uploads, Netflix streaming or other heavy internet activities before running the test to ensure the results are as minimally affected as possible. . If you don’t know this, chances are you can find it on your Internet connection bill or your Internet service provider’s website.RELATED: Why You Can’t Get The Internet Speeds You’re Paying (And How To Tell)There are some caveats here. Speed ​​tests can sometimes seem quite high, as some Internet service providers may prioritize them, and they may have servers very close to you. If your connection speed seems a bit low, that’s probably normal — you’re usually paying for a certain “max” speed, and you don’t always get the exact speed you’re supposed to. pay. Speeds can also be slower during busier times of the day, when everyone in your neighborhood is using an Internet connection, than during off-hours when many people are sleeping or working. slow internet plan — in which case you’ll need to call your internet provider and pay extra to upgrade your service! However, if you’re paying for a certain connection speed and keep getting speed test results below that, it’s time to move on to the troubleshooting steps below.

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Restart your Modem and Router

Make sure that the power cable is securely plugged into your network deviceTrainman111 / ShutterstockRead more: Why the summer bay is flying the Norwegian flag Like computers, modems and routers sometimes get stuck in a bad, slow, overloaded state. This problem can be fixed by rebooting. If you haven’t restarted your router and modem in a while, you should do it now. If you have a router/modem combo, you may only have one to reboot. But most likely you need to reboot two pieces of hardware: router and modem. The router connects to the modem, which is connected to a cable that goes out of the wall. To restart them, unplug each outlet from its respective electrical outlet for 10 seconds before plugging it back in. It may take a few minutes for your modem to reconnect to your Internet service provider and get your Internet connection online, so be patient. Check if your speed improves after reboot.RELATED: Why Restarting Your Router Fixes So Many Problems (And Why You Have to Wait 10 Seconds)

Improve your Wi-Fi signal

Close-up of a wireless router and a young man using a smartphone in a living room at home with a window in the backCasezy idea / Shutterstock Maybe your Internet is fine, but the Wi-Fi — which connects you to the Internet — is having signal problems. A poor Wi-Fi connection can sound like an Internet connection problem, especially since it can affect all the devices in your home. There are quite a few reasons for a poor Wi-Fi signal. Airwaves can get congested with too many devices nearby, especially if you’re using 2.4 GHz rather than 5 GHz, which can support more devices. This is an especially common problem in denser urban areas — for example, if you live in an apartment complex with neighbors with lots of wireless routers and other devices. signal, or poor signal transmission throughout your home. Check out our guide to increasing your Wi-Fi speed and getting a better signal for more tips. Placed around your home or property.RELATED: How to get a better wireless signal and reduce wireless interference

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Stop throttling your connection (or Try QoS)

Check which devices are saturating your networkYour Internet connection is shared by all the devices in your home, so other devices on your network can saturate your Internet connection, slowing things down for everyone else. For example, if two people are streaming Netflix and one is trying to download a file using BitTorrent, everyone’s experience will slow down. Stop (or slow down) some other downloads to increase speed.RELATED: How to use quality of service (QoS) for faster Internet access when you really need itRead more: Why there are fewer weekend births If this is a particularly frequent problem, you may need to upgrade your internet plan. However, you can also see if your router has a Quality of Service (QoS) feature, which will allow your router to automatically manage and assign the amount of bandwidth that different equipment and services received. For example, it can automatically throttle BitTorrent bandwidth to avoid slowing down the Netflix stream.

Check the coax separator

Splitter for connecting a coaxial TV cable on a white backgroundValiik30 / ShutterstockIf you have cable Internet and you have coax splitters on the line to your cable modem, they can reduce your signal strength and lead to a slower Internet connection. Transponders vary in quality, and a poor, inexpensive detector can degrade your signal strength more than a higher quality splitter. A large number of splitters can also cause problems. If you have splitters on your cable, try disconnecting them to fix your Internet connection problem. See how your Internet connection works without any splitters on the line. If you have a much faster Internet connection speed, you have found your problem.RELATED: How to troubleshoot your Internet connection, layer by layer

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Try a different DNS server

img 5a723cbd91699 6In some cases, switching DNS servers can help speed up your apparent connection if your default Internet service provider’s DNS servers are slow. “What numeric IP address is associated with topqa.info?” It gets the answer and connects to that IP address, maybe something like and then connects to that address. Usually, your DNS server is provided by your Internet service provider. However, if they are slow or overwhelming, you can get better speeds by switching to a different set of DNS servers. Google Public DNS and OpenDNS are both quite popular.RELATED: The Ultimate Guide to Changing Your DNS Server

Call your ISP and report the problem

Close-up of a man using a smartphonefile404 / Shutterstock If you’ve gone through all of these troubleshooting steps and haven’t been able to fix the problem, it’s most likely not something you can fix. It could be your Internet service provider’s problem. For example, there might be a problem with the cable that runs from your home to your ISP, or with some other device they have. In this case, you should call your Internet service provider and report the problem. Just make sure it’s really their problem and not yours—like a Wi-Fi signal problem. Read more: Why don’t all witches have yellow eyes

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