Video Why does my ping spikeBackground information:Latency can be caused by many different factors, but it is usually network related and usually resolves quickly. Ping spikes and packet loss are the main causes of lag and are often caused by congestion or interference on the route used for your data to travel from your PC to the server and back. This route often uses multiple networks which may contain different segments, an example of this is data going from your home network to your internet service provider’s network to your service provider’s network. transit* and finally to the network of the datacenter where your game/voice server is figure out where these ping spikes or bottlenecks are happening we have to analyze analyze the route used by your data to get to the server, this can be done manually with traceroute (sends custom ping/ICMP echo messages over the path to find all routers that return word). However, there are better tools for analyzing network connectivity, such as WinMTR and PingPlotter, which can automatically send these tracking routes every few seconds to monitor the network for a longer period of time. * Sometimes internet service providers and data centers can connect directly to each other by peer-to-peer (This often happens in ‘Internet Exchange’) but most often they use ‘provider transit service’. These transit providers specialize in connecting networks and are often referred to as the backbone of the internet because they operate infrastructure around the globe to connect multiple networks over greater distances. These companies are sometimes referred to as tier-one network operators.What is PingPlotter? What does output mean? What are common network problems and solutions?PingPlotter is a network troubleshooting and diagnostic tool. It uses a combination of traceroute, ping and whois to collect data quickly, then allows you to continue collecting data via topqa.infoPlotter which will then display this data as a graph that helps you can easily identify where and when the problem is They The PingPlotter report shows the route used for data packets to travel to their destination and if there is a problem along the way. Each “hop” (numbered on the left-hand side) represents a router your data is traveling through. Some of the first steps are local, the 1st step is usually your home router or modem. The hops in between are usually your ISP and forwarding providers, and the final hops are the destination, in this case our data center network and servers. Packet loss is a sign of information lost along the way. 100% packet loss is a discontinuity. 100% packet loss on the first, second, or third step is usually a sign that a firewall, anti-virus program or router is blocking internet access or not responding to ICMP Echo topqa.infoial packet loss the first few steps may be due to bad network drivers or hardware, or poor media usage for network connection (e.g. network cable is broken, Wi-Fi is getting noisy) or network overload (eg. e.g. by downloading or uploading a lot of data or by sharing a connection with other users) For the best user experience, we recommend using a wired connection (certified CAT5E network cable). receive or better) as they are more reliable than wireless connections like Wi-Fi or mobile internet (GPRS, EDGE, 3G, 4G, satellite, etc.) If problems occur in the first few steps after your local network this is usually an ISP problem and requires contacting your ISP to resolve the issue. We recommend that you use a suitable ISP using a wired network connection method. For stability, it’s best to use a dedicated unsubscribed line, such as fiber to your home when available, or ADSL which would be great since there are no other users on the line. Other options are COAX/Fiber for cabinets, but you often share these lines with your neighbors and we’ve seen some cases where this can cause problems because the lines don’t have enough capacity for them. all these users (especially during peak hours, when most people are at home and surfing the Internet). It is not recommended to use the mobile or wireless ISP provided by the 3G or 4G Internet provider due to additional latency and packet loss that can occur due to interference with other wireless by transit providers. and data center networks monitored 24/7 by network administrators who monitor their infrastructure for packet loss and ping latency/spikes to detect outages motion and capacity. Typically network infrastructure is redundant, in the event of a network failure automatically attempts to failover to an alternate device or alternative route after a short period of time. This can sometimes lead to short downtime (<2 minutes) and higher latency. If the outage lasts more than 10 minutes or occurs frequently, please contact us so we can investigate and notify the network administrator. If the ping/latency goes up substantially or is very unstable for more than an hour, or if it happens several times a week, please contact us.How to use PingPlotter?To submit a PingPlotter file, please follow the steps below:Step 1Please tell us your WAN IP address (Wide Area Network Internet Protocol) and the name of your ISP (Internet Service Provider). An easy way to get your WAN IP address is to go to and write down the IP address (the numbers below “You are connecting to IPv4 Address of:”)Step 2Close all open applications including torrents, DC-client, ICQ, Web Browsers (IE, Firefox, Chrome, Opera, etc) and Mail apps,, which may affect connection test results. Also shut down all other computers on your local network.Step 3Install PingPlotter on your computer. You can download it from the following link: 4Launch PingPlotter and maximize the window.pingplotter 20 set to 0Tracking interval should be set to 1 type topqa.infose or copy your server’s IP under “Enter target IP or name” section sure you remove port and: (column) from IP topqa. info example if your server IP and port is in our game server control panel, then IP will be: click green start iconStep 5pingplotter 20screenshot 20 columns 1Right click on columns and enable inspection error, minimum, maximum and average delay. (All items inside the red box, from the screenshot above, should be selected) Step 6Now double click each bottom jump, so that each jump has its own graph.pingplotter 20screenshot 20graphs 2Step 7 Please allow Pingplotter to run for at least 15 minutes, while you have network problems. Problems can be detected by periods of high packet loss or high latency. They can be visualized in a PingPlotter chart as red blocks or spikes and steep delays.Reading: why my ping spikeRead more: | On the top Q & Finally, please click “file” (at the top left of your screen), then “export sample set > all data.” Also do a save as image, make sure the save as type for the image is PNG.Step 8Please save the .png image and .pp2 file and attach them to your ticket.WinMTRSome of the data centers we work with require the use of MTR for troubleshooting and analyzing network problems. So it’s best to also download WinMTR from and run it at the same time as PingPlotter. WinMTR is very easy to use, just enter the IP from step 5 in the server field and click get started. Once done, you can click stop and click copy text to clipboard. You can then paste this information into the support ticket so we can forward it to the network engineers in the data center.

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